Ring Security Cameras

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Cannot connect Ring security camera to eero wifi network
troubleshooting

I recently installed an eero 6+ mesh wifi network which works nicely for all my connected devices except for my Ring security cameras.  Prior to eero, I was using Verizon 5G Home Wifi and I had no problems connecting to that network. I also have a Ring Pro doorbell that connects successfully to my eero network.

When I go to setup a device, my camera is recognized by the app, and announces "now connected to Ring app", and the "connecting to wifi" process proceeds to 95%, then eventually times out.

My eero h/w has the latest s/w installed; is there a firmware update available for the camera?

I'm trying to connect to my eero guest network which is only 2.4GHz.

Is there a network tweak I need to apply?

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06-12-2024 16:24:44

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