Responses (3)

V
Vandal
Yes! My backyard and side yard hardwired floodlight cameras both went offline for no apparent reason. Doorbell and garage devices working fine. It’s been 2 weeks and no support from ring. All steps followed no change in wifi and both are less than 3 yrs old.
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02-06-2021 08:17:30
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R
rsstami
Yes, we have two cameras and two chimes and have the same problem. One flood light continuously goes offline now (after we opted out of Sidewalk). We never had an issue prior to that date, nothing else has changed since then and has probably only been online for a cumulative of 1-2 total in the last few weeks. Extremely frustrated.
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23-06-2021 15:43:12
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C

Caitlyn_Ring

Hi neighbors! If the steps listed in the article that Chelsea shared don't do the trick, I'd also recommend checking the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) to make sure your Ring Camera has a good connection to your wifi. If the RSSI looks good and the steps in Chelsea's article don't help, our support team can take a closer look into this. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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23-06-2021 20:35:30

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rsstami

Unfortunately the wifi connection is not the issue. We have TWO floodlights. They have always worked fine. Nothing has changed except the Sidewalk opt out. Now one works and one doesn’t. Obviously not a wifi issue.

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24-06-2021 00:02:18