Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
M
Camera missed motion and timeline missing 1 hour of history
troubleshooting
wireless-security-cameras
motion-settings
Someone came onto my property within my set zones and the cameras did not record. I checked the timeline and could see this happen as my cameras are set to take a snapshot every 3 minutes. Now a day later I need to go back and view that piece of history again but it is missing. The timeline is now missing an entire hour of history. How is this possible? I can see the lapsed recording timeline for the rest of the day but the 1 hour I need to review is now gone.
1844 •
2 •
2 •
11-11-2023 12:35:05
Responses (2)
- C
Hi @mommy2b_us. Ring Cameras do not record 24/7. If there was no motion event recorded at this time, there would be no video in the Event History. The Snapshot Capture images should still be there at the selected time intervals, unless they were deleted or the Camera did not have a wifi connection during that time frame. To view and download Snapshots, make sure you are on the Event History Timeline, as Snapshots are not available in the Event History tab.
•0
14-11-2023 18:53:56
•
UStop making excuses! There are so many posts online reporting the same issue. The product is clearly it up to the hype!
•2
25-08-2024 12:55:01
UYou can use a wifi jammer to block and/reset Wi-Fi connections, which depending on the devices may take an hour to reset.
My question is why doesn't ring cache the video locally and then catch up once the connection is reestablished. This seems like it should be basic functionality, although requiring an SD card or other local storage
•1
28-07-2026 22:24:26
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Jesse1
0
12-11-2023 02:52:13
•