U
BATTERY DOOR OPEN PROBLEM
troubleshooting
MY SPOTLIGHT CAM IS SHOWING THE ERROR MESSAGE "BATTERY DOOR IS OPEN" EVEN THOUGH IT IS CLOSED
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29-10-2025 20:36:59
Responses (1)
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Caitlyn_Ring
Hi @user_21ef2a. First, try rebooting your Spotlight Cam using the reboot option on the Device Health page in the Ring app. If the message still appears after the reboot, please open and close the door for the battery compartment, ensuring it is fully closed. If that doesn't resolve this, you can contact our support team @Ring on Facebook, X, or Instagram for further assistance.
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31-10-2025 14:36:17
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