Responses (9)

T
Tom_Ring
User Solution
Hey Neighbors. We apologize for the delay in the shipment of the Ring Car Cam and we understand how inconvenient this is. Delays have persisted longer than expected, so we want to refund and cancel said orders. Within the next 7–10 business days, you should receive an email confirming that your order has been canceled. Thank you for your patience on this.
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04-01-2024 20:19:05
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C
Caitlyn_Ring
Hi @andrew54. There are a number of factors that can contribute to shipping delays, and our team is working diligently to get your order shipped out as soon as possible. An email update will be sent once your order ships. If you have any other questions about your order, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus).
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06-07-2023 18:44:17
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E
eifeldude
I order 2 Ring Car cams on 2/18/2023 and it is now Oct 24 and still processing. what exactly is going on. With every factor accounted for, there really is no excuse for this. Ring, do better, stop relying on the Chinese to build these things and build them here in the US
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24-10-2023 15:08:18
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R

radarweaver

I'm kow seeing April for my order! That's over a year later! Really starting to feel like Ring is falling apart and I should be looking at other options. Especially after hearing about the privacy issue with their staff accessing cameras.

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29-10-2023 20:23:21

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Tom_Ring

Hi @radarweaver. Ring support agents do not have the ability to access anyone's cameras without consent and a very strict security protocol. For troubleshooting purposes, an agent may be able to view a specific recording once authorization has been obtained from the Ring account owner, and once the troubleshooting is done, access is automatically revoked. If you have further questions about this process, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus). You can also get in touch by sending a private message [@Ring](https://community.ring.com/u/ring) on Facebook or Twitter.

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31-10-2023 16:38:44

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MoJo143
Ya! I order mine in May. It went from delivery in the Summer and stayed firmed at Nov 3rd Estimated. Just checked my order and it still says the same 11/3. RING y'all need to get it together and at least do your due diligence as a business to keep us up-to-date with some info especially your consumers who have waited patiently after paying ands still no clue. Ring should give us the equivalent waiting months of FREE Car Cam subscription from purchase date to delivery date. Who Agrees ?!
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13-11-2023 06:05:52
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