Responses (5)

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MichaelD7143
I have a plugin indoor, one of several varieties of ring cameras I have, and it seems to keep dropping to a lower resolution now, after months of working at 1080. Visually it has stair stepping along picture edges, resolution probably around 480. Called support, reinstalled camera and it was fine for a few days, now back to lower resolution... getting frustrated. None of my other cams have done this...yet. Will be calling support again, maybe returning camera.
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04-04-2021 18:23:56
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user34028
It’s like iPhone they slowing reduce resolution so you keep buying the new product
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21-01-2023 23:10:43
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user34028
It’s like iPhone they slowing reduce resolution so you keep buying the new product
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21-01-2023 23:10:43
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user46305

So… any resolve on this issue? I am trying to correct the same video quality on all 4 devices now. It started with a flood cam, then a stick up and finally another stick up and door bell. There is a pulsing that seriously degrades quality of video and audio is pretty much inaudible. 30mbs-download/5mbs-upload, all cams within 10’ of mesh satellites/2 and an RSI of less than 50.

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26-05-2023 15:52:01

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Caitlyn_Ring

Hi @user46305. 30 Mbps download and 5 Mbps upload may not be sufficient speeds to support four different Ring devices alongside the other wifi-enabled devices in your home. We have some additional information on wifi [here](https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You), and some information on how Adaptive Video Play works [here](https://support.ring.com/hc/en-us/articles/360032437812-Poor-Quality-Video-Image-and-Adaptive-Video-Play). For persistent concerns, I'd recommend following up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for more in-depth assistance.

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26-05-2023 17:40:23

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user_2755ab

Same issue here, video live is pixelated

Speed 150 Mbps and 51.6 up

RSSI is -27 on one cam, although doorbell cam is -58

It opens with fine video, then video Mbps drops to almost zero, on the camera view.

I have tried turning off almost all electronics devices and hubs to check for interference.

Spoke to Ring they sent new can which did not help (I have it on all 3 devices)

My devices are super close to router.

FYI I have a ring hub for a set of lights

Any ideas I can try?

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30-04-2026 18:27:40

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Caitlyn_Ring

Hi @user_2755ab. Thank you for sharing your network speed and last reported signal strength. This does not seem like it is directly caused by a weak signal, or insufficient speeds. Try checking your router security settings to see if anything has recently changed. If this issue persists, I would recommend touching base with our support team to take a closer look. You can reach out by sending a message @Ring on Facebook, X, or Instagram.

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01-05-2026 18:55:20