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WY

Wont-you-be-my-neighbor

Closed
A fix for Spotlight Cam Battery not recognizing the solar panel when connected
solar-panel
troubleshooting
wireless-security-cameras
I’ve read at least a dozen threads about this problem. For anyone who is not having luck with a new solar panel being recognized by their spotlight cam battery, This is what worked for me Here’s the trouble. I had the same issue. This is what you need to do. Remove/Delete the device from your account first. Then hold the setup button on the top down for 20 full seconds. (1 one thousand, 2 one thousand, 3 one thousand...) Let go and then wait for the lights to flash (blue & white) it takes a few seconds for it to start flashing after you let go of the button, so be patient. Now that the spotlight cam has been removed from your device list, and has completed a hard reboot, You can begin the process of correcting the problem. Open the bottom, and remove the battery(s), wait 10 seconds, and insert the battery(s). Wait until the power up lights finish flashing. Leave the battery compartment open, you will need to scan the QR code during the setup process. Open the app, and go to “devices” and select “add device”- This is the important part... You need to select Spotlight cam SOLAR from the list, so that it installs the correct firmware during setup. After you scan the QR code go ahead and close the battery compartment. Complete the set up process. After you choose a wireless network to connect to, the spotlight cam will update it’s firmware (takes about 5-15 minutes depending on your network speed) and when you go into settings>device health, it will show the solar panel connected and able to charge device. Also important- Charge your battery(s) to full charge before you begin this process, so that you are starting with full battery’s. The issue is when you add the solar panel later as an add on, the device isn’t set up properly to recognize it, because it was originally set up as just a spotlight cam battery, and has the wrong firmware. I hope this helps someone, because this drove me absolutely crazy when I got the solar panels. I read dozens threads about this, and people were angry paying 50 bucks for a solar panel and have it not work. You just need to follow these steps above. Remove the device from your account. Do a hard reboot of the device, remove the battery(s) replace the battery(s) and set up as a new device, making sure this time you choose Spotlight cam Solar as the device type.. Enjoy.

25069 •

14 •

18 •

17-01-2021 22:21:25

Responses (13)

  • WY

    Wont-you-be-my-neighbor

    ![image|666x500](upload://7MaBk6VK9Cp1M3krpJNuVc7u8HP.jpeg)

    1

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    17-01-2021 22:31:08

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      WY

      Wont-you-be-my-neighbor

      ![image|666x500](upload://d3JG4Iqap2on0bYIDJ60q3iEDHP.jpeg)

      1

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      17-01-2021 22:31:51

      WY

      Wont-you-be-my-neighbor

      You should see the solar panel when you select the correct device to add. ![image|666x500](upload://wxyH9uyQgKJSSoPtDGnnSmne6Yn.jpeg)

      1

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      17-01-2021 22:33:10

      WY

      Wont-you-be-my-neighbor

      I had the same problem as everyone else, none of the suggestions I read anywhere worked, until I deleted the device completely from my account, and performed a hard reboot, removed the battery(s), and reinserted them after a few seconds, then completely set it up as a new device, making sure I selected Spotlight Cam Solar, as the new device- As soon as I did that, solar panels were showing as connected on each device after I completed the process on each one. I hope this helped someone else. I found this suggestion buried in the comments on one of the dozens of posts I read trying to solve the problem. So I hope by creating it’s own thread with “fix” in the title it makes it easier to find. ![image|690x441](upload://aHAltslWNW7sqbJ4cF4lIwz1BOz.jpeg)

      1

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      17-01-2021 22:38:42

      WY

      Wont-you-be-my-neighbor

      Credit to the original poster where I got the idea from. ![image|666x500](upload://xslGKBg7ZruUmr8ukxwQsOdrZsl.jpeg)

      1

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      17-01-2021 22:46:22

  • WY

    Wont-you-be-my-neighbor

    Update: After just 2 days of all 4 of my spotlight cams showing “connected” in the solar status spot under device health, 2 of the 4 are showing “cot connected” again... C’mon ring. Get your act together with this crap.

    2

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    19-01-2021 12:52:06

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    • U

      user_249f1c

      Am I the only one who doesn’t get “spotlight camera solar” as an Option? Ring sent out a replacement overnight and the new one does the exact same thing as the original one.  

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      13-06-2024 20:47:04

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        C

        Caitlyn_Ring

        Hi @user_249f1c. There is no option for "Spotlight Cam Solar" under the Set Up a Device menu. For the solar version, you will still select Spotlight Cam Battery, as it is the battery version of the camera. We have some tips on how to install the Ring Solar Panel here that may help. If this issue persists, please follow up with our support team for further assistance. 

        3

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        14-06-2024 21:16:14

        U

        user_60da04

        I've been dealing with this issue but only with the spotlight cam pro. The plus doesn't seem to have the problem. The spotlight camp pro does not recognize your solar panel when it wakes back up. Now you do have to plug and unplug the connector multiple times to get the initial connection to work because of a bad connector system design. But once you have the connection it will connect. But then you'll lose it in the morning when the Sun comes back up because it doesn't reconnect properly.

        0

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        08-03-2025 22:21:55

    • U

      user63252

      I need to know how to fix the front of camera 

      0

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      30-07-2024 19:05:20

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        C

        Caitlyn_Ring

        Hi, can you please clarify which Ring device you have? You can find the device name on the Device Health page in the Ring app. Additionally, what type of concern are you having with the device?

        0

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        31-07-2024 19:43:39

    • U

      user63252

      I need to know how to fix the front of camera 

      0

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      30-07-2024 19:05:22

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