Ring Security Cameras
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2 of my cameras stopped working at the same time?
I have 6 battery operated security cameras. They have worked flawlessly this passed year.
I think ring did a great job.
Today I check my cameras and 2 showing dead batteries at once. I go to my charging station and get the spares that I rotate so to always have the cameras on. I put fully charged batteries in the cameras showing dead batteries and cannot get either on to power up.
Too much of a coincidence for 2 of my cameras to do thisat the same time.
How can I resolve this ? Did you guys do a software update?
We're my camera's hacked?
Looking for suggestions.
Thanks.
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24-03-2020 16:54:43
Responses (3)
- TSimilar problem here. Replaced battery when indicated 3% life left with a fully charged battery and now it will not turn on at all. On app it still reflects 3% battery life as if I did not replace it. Factory reset doesnt work either. Tried using a third fully charged battery but still no luck. Five other cameras working fine, so far. Any solution??? $200 for a camera to only work for one year is definitley disappointing.•
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30-03-2020 04:42:43
- TMatt, Same thing happened to me and appearantly I am not the only one. Before I explain what happened in my scenerio. I'll let you in on some of the troubleshooting they had me do: 1. make sure your battery is fully charged, inserted correctly (if it still doesn't turn on see #2) 2. Press and hold the setup button for 20 seconds If these 2 options do not work, the ring team will tell you that the battery terminals are damaged. Then they will check to see if it is still under the 1 year warranty. These ring devices simply do not last long, and once it is outside of the 1 year warranty ...the "Ring Team" will not help you with solutions, but only tell you to purchase a new one. I've had a spot light cam not turn on at all after trouble shooting it with 2 different Ring reps. My device is about a year and a half old, and outside of warranty. The protection plan is $10 a month... at that point I might as well hire an electrician and get a real security system that will at least last me a while. I'm aware of the product fine print/marketing strategies, but I fell for it yet again. A company that overcharges for products that have a short life span, overcharges for a warranty which in one year basically would pay for a brand new item any way, and to top it off ....they don't even offer a repair service at a cost. Just another disappointing product. Imagine that!..... a sportlight cam purposely designed to be mounted outside cannot survive normal weather conditions and craps out after a year. POS Product. The cost of warranty, and services just to have this function what it is "designed" to do.....does not make this a wise choice for surveillance. Hire an electrician and get the real deal.•
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03-05-2020 03:30:00
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gigasalex224
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28-03-2020 21:44:45
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