Responses (2)

A

Amirhamada

If this camera is hardwired, it means it's not correctly reporting the powering option Tried to reboot the device from the Ring App following the below steps: 1. Open the **Ring app**. 2. Tap the **menu** (☰). 3. Tap **Devices**. 4. Select the device you want to reboot. 5. Make sure it's connected to wifi. 6. Tap the **Device Health** tile. 7. Scroll down to **Reboot This Device** and confirm your selection. 8. Give your Ring device a few minutes to start up. if this didn't solve it try to do a factory reset by holding the setup button on top of your camera for 20 seconds and then you'll need to setup the device again following the below steps :- 1. Open the Ring app. 2. Tap the **menu (☰).** 3. Tap **Set Up a Device.** 4. Tap **Security Cams.** 5. Tap the blue **I’m Ready to Scan** button. if it's the same you need to call the technical team on 01727263045

1

•

22-10-2023 07:38:05

•

Reply

U

user35882

I’ve done all of this several times with the chat team. Nothing works. It was working a month or so ago and then stopped working - nothing changed. Even the reset didn’t work. It stilled showed it was connected but not giving the Live

0

•

22-10-2023 10:16:23

T
Tom_Ring
Hi @user35882. If you've already worked with our support team on thsi issue, I would continue to follow up with them. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
•
24-10-2023 15:12:19
•
Reply