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Video Storage
I am in the UK and have a Standard Plan. I understand the default time for video storage in the UK is 30 days. I have changed this to the maximum time period of 180 days on the 28th May 2025. This means I should be able to access videos from the 29th May, but it's not happening. The furthest I can go back to at the time of writing is the 6th June.Could someone please tell me if Ring have stopped the 180 storage.Many thanks in advance
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06-07-2025 07:02:23
Responses (1)
- U
Thanks for your reply. I have checked the storage time period and it is set to 180 days. This was changed on the 28th May from 30 days to 180 days, so I should be able to view images from say the 1st June, but I am not as nothing is getting stored. I am puzzled.
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09-07-2025 04:31:25
JHi @user_569174. The next best step would be to give our support team a call to have this further investigated. https://ring.com/support/contact-us/call?hasLangChanged=true
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10-07-2025 15:48:37
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Tom_Ring
Hi @user_569174. You can find information about Video Storage Time here:
https://ring.com/gb/en/support/articles/1nce1/Understanding-and-Adjusting-Your-Video-Storage-Time?hasLangChanged=true
I would double check your devices to ensure that the time you selected was saved.
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08-07-2025 20:04:58
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