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user_1f130c
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troubleshooting
Good morning My free trial has ended and I'm wanting to purchase basic package. My daughter registered and added me as sharer . I gave looked and it says I'm account holder but everything I go into plans it takes me to my camera and won't let me purchase
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20-04-2025 08:57:36
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Caitlyn_Ring
HI @user_1f130c. As the previous commenter pointed out, Shared Users cannot change device details or subscribe to a plan. I would recommend having your daughter remove the Ring Doorbell from her account, so you can set it up under your Ring account. This will allow you to subscribe to a plan on your account, and you can still add your daughter as a Shared User if you'd like.
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21-04-2025 18:39:38
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