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B
Boone
> @Stanb42 wrote: > : "Purchased a one year plan at old home in April. Bought a new doorbell at new home in July. Should be able to transfer subscription to new address since cancelling at old address. Can you help?" Hello @Stanb42 , Yes, your one year plan is tied to your email account that you used to log onto Ring and the Ring products. You'll need to change the location. **Changing the Location of a Device** To move a device to a Location that is already on the account: - Tap the three lines on the top left of the Ring app Dashboard. - Tap **Devices**. - Tap the device you want to assign to another Location. - Tap **Device Settings**. - Tap **General Settings.** - Tap ** Location** - Tap the location where you want your device assigned. **Note:** All devices need to be removed from the Location or reassigned to another Location before the user can remove the Location itself (but you cannot delete the "old" Location if it is subscribed to a Ring Protect **Plus** account). [Click here for how to change Locations on your Ring Alarm.](https://support.ring.com/hc/en-us/articles/115005206326) **Deleting a Location** To delete a Location: - Tap the three lines on the top left of the Dashboard. - Tap **Settings.** - Tap ** Delete Location.** - Confirm removal of Location. **Note:** All devices need to be removed from the Location or reassigned to another Location before you can delete the Location itself. **Note:** You cannot delete a Location if it is subscribed to a Ring Protect **Plus** account. [https://support.ring.com/hc/en-us/articles/115005039983-Managing-Ring-Devices-Using-Locations](https://support.ring.com/hc/en-us/articles/115005039983-Managing-Ring-Devices-Using-Locations) [https://support.ring.com/hc/en-us/articles/115005040023-Locations-Information](https://support.ring.com/hc/en-us/articles/115005040023-Locations-Information) If you need additional help "moving your subscription" or clarification, you can telephone Ring Support: [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) Unfortunately, due to the Covid-19, their available hours have been changed also: [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19) I hope this information is helpful :)
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15-09-2020 15:32:55
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C
Caitlyn_Ring
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29-09-2022 22:01:25
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