Ring Protect Plan
Browse posts, comments, and join the conversation about Ring Protect Plans and more.
Live View Timing Out Even With Premium Plan
I have a ring indoor camera (2nd gen) and have paid for the premium plan to have 24/7 live recording. I have enabled 24/7 live recording on my camera in the app settings. I’m still finding that when using live view it disconnects after around 30 mins or a pop up comes up asking if I’m still watching. And if i don’t click “yes”,
it stops the live view. I’m using this camera as a baby monitor and don’t want the live view to keep stopping in the middle of the night. I thought paying for premium and 24/7 live view would give me continuous live viewing without interruptions. How can I stop it from timing out or asking if I’m still watching? This seems like an obvious issue for the Ring Team to address, since:
1) 24/7 continuous live viewing is false advertising if Ring functionality is forcing interruptions
2) fixing this would encourage me to buy more
ring cameras for using as baby monitors (vs. paying for a competitor’s product)
Thanks
14 •
3 •
1 •
05-01-2026 14:16:31
Responses (1)
- S
Wait - Ring Standard plan included extended Live View for up to 30 minutes, but Ring Premium was supposed to include continuous Live View.
This is what the plan descriptions used to mention:
With Extended Live View10, see what your camera sees for up to 30 minutes at a time. Tune in live for longer with Continuous Live View.12 Both available on select devices.
10 Subscription required (sold separately). Available on select devices. This feature is dependent upon network connectivity and other factors.
12 Limited to 10 devices at one location. Not compatible with select features. Recordings are temporarily stored in the cloud, up to 14 days. This feature is dependent upon network connectivity and other factors.
•0
22-01-2026 15:44:48
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Justin_Ring
Hi @user_dc567f. This cannot be changed; you will get the notification if you are still watching. As we value our neighbors' feedback, we've created a Feature Request board. Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place.
0
06-01-2026 15:38:01
•