Responses (5)

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Caitlyn_Ring

Hi @MichaelM. Have you tried using a different internet browser? Additionally, try clearing your cache and cookies on the internet browser you're using. If that doesn't do the trick, would you mind reaching out to our support team for this concern? They'll be able to take a look and help you get your payment method updated. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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23-10-2020 15:51:35

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MichaelM

Is there no other way of contacting from UK eg email or messages as I can't call out on phone thanks I've also tried different browsers and clearing cache

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23-10-2020 15:56:42

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jw1112

I am having the same problem, on both Safari and Chrome. Your webpage is broken.

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24-10-2020 00:52:59

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MichaelM

ok so not just me must be the new design they have on here as its changed in the last couple of months they need to fix asap

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24-10-2020 02:01:38

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MichaelM

my card isnt the issue its the form im trying to fill in when i press "replace payment method" the form opens and then closes straight away before i can add my details

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27-10-2020 00:47:42

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FThompson

This is the exact problem Im having.. Ive tried multiple computers and multiple browers.. click to update..box opens for a second, then closes this is not a credit card issue... Ring..please look into this.. this is a website problem

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01-12-2020 00:04:53

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MichaelM
I've contacted them multiple times now and said it will be fixed it still hasn't what if my card expires id lose my plan?? They need to fix asap
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23-01-2021 14:28:43
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beckypellet1
I am having the same problem, I start to fill out new payment form and it automatically closes. Tried several different browsers... HELP!
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01-02-2021 21:30:14
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RK
Not sure if this helps but the following worked for me. I couldn’t “update payment method” and saw the credit card screen flash for 1 second before it disappeared. I called customer service and they said to login using my primary email (the original email address used to create the account) rather than the secondary (shared) email address and lo-and-behold, it worked! Now I can update my credit card information online. Again not sure it’ll help but it worked for me.
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05-04-2021 01:32:23
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MichaelM
I used my main email it didn't work. They have now changed the site and you can now enter a new card :)
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19-04-2021 17:22:53
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