Responses (19)

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Caitlyn_Ring
Accepted Solution
Hi @c0459895971184ff36d91b36803903. Make sure you are logged into your Ring account, and that you have a Ring device set up on your account. You can subscribe to a plan, or upgrade your plan, by following the steps in this Help Center article. If this is still not working, please follow up with our social support team @Ring on Facebook, X, or Instagram for further assistance.
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17-03-2022 15:29:16
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user_cb493a

I have the same problem

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15-06-2024 15:43:50

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Caitlyn_Ring

Hi @user_cb493a. If you've already tried the steps in the marked solution, and you're still unable to get your Ring Protect plan set up, please follow up with our support team for further assistance. You can reach out at one of the numbers available here, or on Facebook @Ring by sending a private message. 

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19-06-2024 17:26:07

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user_c7c034

I have the same issue. I have tried calling support was on the phone for at least 45min, we went through the whole, try it on my computer, try it on my wife's, try it on my phone, etc...etc... to no avail.  I was told it should start working in 24 hrs but NOTHING HAS HAPPENED.

So frustrating I am about to CHUNK THE THING !!

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14-08-2024 23:03:35

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user_af0ada

I am having the same issue for a week now, it lets my click subscribe and enter my payment info but then give me and oops something went wrong message. For like a week, it’s so frustrating! Has anyone been able to resolve this? 

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23-08-2024 16:48:39

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user_226a99
I’m having the exact same issue now, very frustrating! 
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02-09-2024 17:15:10
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user_256334
same. would be nice to see the problem acknowledged.  spent a lot of money and drilled a lot of holes for nothing at this point. 
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28-09-2024 16:08:44
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