‎Subscription plan renewal issues

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Nemanas

Subscription plan renewal issues

Hello ring. For around 2 months I have issues to re-subrscribe to your service. I have Ring doorbell Pro. I wanted my service to resubscribe automatically and that failed. I also tried to re-subscribe manually and that also failed. I called support two times and bought times they solved the issue and than after few days it doesnt work. Can someone finally solve the issue so i can get access to my basic support plan ?! I am paying with visa card that will not expire until february 2021. My visa works for all other online purchases including ebay paypal etc... Please solve this urgently since i need access to my camera.

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01-09-2020 10:53:21

Responses (3)

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Nemanas

I finally managed to solve issue my-self. Since Ring is supporting billing over Amazon i have bought Basic Protection plan over Amazon. Than I went to link my ring account. When I tried to do this over application I was receiving errors. Then I tried to link it over ring.com and it finally worked. So basically if I didn't have amazon account I wouldn't be able to use this workaround. I hope Ring will solve the mentioned issues in future so we dont have to use Amazon for billing.

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03-09-2020 10:37:03

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kcooper6615

Hello— I just signed up for the basic plan for my ring device and paid the $30 for the whole year, then I got a notification that my renewal date is 2/11/21. Why do I have to renew in February when I just signed up and paid for a full year today?

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02-11-2020 13:26:41

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Tom_Ring

Hi @kcooper6615. As this is a neighbour to neighbour support forum, we're unable to access your account details. For this reason, it would be best to contact our support team directly. Please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.

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04-11-2020 15:19:46

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user5152

Do not waste your time with customer service. Spent months trying to renew subscription. Gave up, and threw my ring doorbell into the wooded area behind my home

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11-12-2021 20:05:56

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