Responses (3)

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Wolf11
I have the exact same issue with 17 devices. Eight of them purchased within the last four days. I spoke with support today and managed to get the issue escalated to the next level. No commitment to fix the issue. I was told that the last ring update (iPhone ring app) caused this change. I plan on returning the new devices if this issue is not fixed. The bigger issue is that Ring does not relate to the customer who must deal with this kind of a product change. I was told that this was intended to improve the Ring Alarm system. I do not own that system so I cannot comment on their decision in that product. They have with one bad decision turned their multi-camera client base into asking the question is this a serious security company. I was also told that I would receive an email response within 24 to 48 hours. Support has no ticketing system for tracking support issues.
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30-03-2023 22:29:46
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L
Larz
I bought my Ring Cameras in early March. Then in late March I got this email saying that If I didn't shell out more cash for a "ring protect plan" that I would not be able to access modes after March 29. 
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02-04-2023 01:49:41
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C

Caitlyn_Ring

As of March 29th, 2023, neighbors who only have Ring Doorbells or Cameras will need a Ring Plan in order to utilize the Modes feature. If you do not have a Ring Protect Plan, you will not be able to use Modes for Ring Doorbells and Cameras. Neighbors who already have an active subscription will not see any changes and do not need to take any action.

This change only applies for neighbors located in the United States and Canada. For any questions on your Ring Protect Plan or Ring account, please give our support team a call at one of the numbers available here.

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04-04-2023 17:45:59

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user_13008e

I had an existing basic subscription before March 29, 2023 but recently, I no longer have the Modes function available unless I pay more for an upgraded subscription. This is such a poor example of customer service and reflects corporate greed. I looked into switching to a different doorbell company but see that they charge more so I am stuck. Guess you saw what other companies were charging and thought you should gouge customers as much as they do.

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05-10-2024 17:45:16