Responses (1)

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user_d23d58

The issue you're facing with your Ring cameras not showing live feeds or recording videos, despite still displaying snapshots, could stem from various factors, including connectivity, bandwidth, or firmware conflicts between the devices and the Starlink-Eero setup. Here are some troubleshooting steps you can try, including tips others in similar situations have used:

1. Check Bandwidth and Internet Speeds

• Since the issue started recently, there could be bandwidth limitations or congestion on your network that prevents video streaming, but allows snapshots to be uploaded due to lower data usage.
• Run a speed test on your network, especially the upload speed, which is crucial for streaming video from Ring cameras to the app.
  • Ensure that you have at least 2 Mbps upload speed available for each camera.

2. Check Eero and Starlink Router Settings

• Since you're using Starlink with Eero, the two routers might be conflicting or double NAT (Network Address Translation) might be interfering with your Ring devices.
  • Try bridging the Starlink router, allowing the Eero to handle routing and IP assignments exclusively. This can eliminate potential conflicts.
  • Ensure that port forwarding is properly configured for Ring devices:
    • Ring devices typically use ports 80, 443, 7078, 9078, and 9079.
• Alternatively, if the Eero is in bridge mode, try setting it to standard mode to test if this resolves the issue. 

3. Recheck the Eero and Ring App Firmware

• Confirm that both your Eero system and Ring devices are running the latest firmware.
  • Sometimes, firmware updates are pushed silently, which could lead to temporary conflicts. You may have mentioned doing this, but a firmware mismatch after a recent update could be causing the intermittent issue.

4. Ring App Cache and Permissions

• On your mobile device, clear the cache of the Ring app and ensure it has all necessary permissions (e.g., camera, microphone, location).
• After clearing the cache, log out and back in to the app to refresh its connection to the cloud.

5. WiFi and Camera Placement

• Ensure that each camera is getting a strong WiFi signal from your Eero mesh network.
  • Reposition the Eero routers or extenders if necessary, especially if any camera is far from the nearest node.
• Try connecting one camera via Ethernet (if possible) to rule out WiFi issues entirely.

6. Disable Advanced Network Features (Eero Secure/Plus)

• If you have Eero Secure/Plus enabled, try disabling it temporarily. Some users have reported issues with advanced network security features blocking or interfering with live video streams.

7. Starlink Downtime and Service Quality

• Check if Starlink is having any service issues in your area, especially during the times when the cameras stop recording.
• The intermittent nature of the problem might suggest network drops on Starlink’s end that impact video recording but not snapshots, which can be uploaded in smaller data packets.

8. Factory Resetting One Camera

• If the issue persists, you could try resetting one of the cameras to its factory settings and re-adding it to the network as a test. This would help rule out a corrupted camera configuration.

9. Contact Support

• If none of the above work, you may need to contact Ring Support and Eero Support. They can often look at the backend logs to identify whether there’s a firmware bug or network issue.

By going through these steps, you might be able to isolate the cause of the problem, whether it's related to network settings, interference between routers, or a Ring device issue.

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18-09-2024 12:03:37

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Reply

T

Tom_Ring

Hi @user_bf9dca. What is the RSSI for the affected devices? Do you have E2EE enabled on your Ring Alarm Pro? Do you have a VPN enabled on the Network? Try connecting one of your devices to a WiFi hotspot and see if you are able to Live View. This will help us narrow down the issue you're having.

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26-09-2024 16:59:14