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Newest battery operated video doorbell
troubleshooting

My new video doorbell keeps going offline .  I can't rely on it if someone comes to our house and it isn't working

15

2

0

31-01-2026 23:07:54

Responses (1)

  • J

    Hi @user_d1f7c8. If your Doorbell keeps falling offline, try the following steps:

     

    - Reboot your router.

     

    - Verify your Doorbell has good signal strength.

     

    - Factory reset your Doorbell by pressing and holding the setup button on it for 20 seconds, then reconnect it to your Wi-Fi.

     

    I hope this helps.

    0

    02-02-2026 20:46:19

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