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U
Video stops when IOS apps say "loading"
wifi
ios
video-quality
As soon as the Ring apps on iPhone and iPad say "loading" when playing back recorded door bell or spotlight cam video, the video stops at the current frame and doesn't refresh. This just started last week. My WiFi connections are strong to the cameras and devices and both apps on iPhone and iPad are up to date. The issue doesn't seem to happen when accessing the dashboard online. I appreciate whatever direction to resolve this issue. Thank you.
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12-10-2026 18:01:52
Responses (1)
- U
Thank you, @Caitlyn_Ring. I believe this update has taken care of the issue.
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19-10-2026 22:53:31
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Caitlyn_Ring
Hi @user_69d789. Which version of the Ring app do you currently have? This issue should be resolved with iOS Ring app version 5.114.1. You may need to check your app store for an update.
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15-10-2026 21:51:33
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