‎Stick up cam after power down no live view

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eb92fedb2fced65c671c

Stick up cam after power down no live view

hardwired-security-cameras

troubleshooting

wireless-security-cameras

Hi. Having work done on the hour and have to turn off electric a lot. All the other cameras come back ok apart from the one and only stick up camera I have. It’s connected to WiFi with an rssi of minus 31 I have to delet the camera and add it as a new one every time Any ideas please?

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31-10-2020 22:41:03

Responses (2)

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Caitlyn_Ring

Hi @eb92fedb2fced65c671c. Have you tried resetting your Stickup Cam? If not, try resetting it by holding down the setup button for at least 20 seconds. You'll need to set it back up in the Ring App again after this, but a reset is a good troubleshooting step whenever you're experiencing any concerns with your Camera. If it still doesn't automatically reconnect the next time the power goes out, you should be able to navigate to the Device Health page to manually reconnect it to wifi as well. :)

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02-11-2020 16:55:26

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B

blouse

This is a super widely known issue. This needs to be fixed by Ring in the FIRMWARE! Cameras need to reconnect automatically and immediately when WiFi comes available again. Many times users can not be physically present to "reset using a button"

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25-02-2022 18:05:12

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