Responses (8)

T
tec3105
This only became a problem over the past few months and recently, Ring has become worthless to me. I've called support about the app taking an intolerable amount of lime to load on my phone and really got no help at all. I have a great wi-fi connection (400mbps), a great RSSI (51) rating yet still it takes forever to load the app on my android phone. I get these messages: **Loading your Dashboard** (this message pops-up immediatly for a couple of seconds) **This is taking longer that expected...** (this message reamins for minutes) I was planning to acquire additional Ring products but there is no way I will based on this issue. I have come to the conclusion that I need to find another vendor that provides better performance and and will write off the cost of the Ring dorbell as a bad investment. I too have experienced that it takes so long for ring to respond that if I dont look out a window to see who's at the door, I'll never get to them by relying on ring.
7
•
21-11-2020 21:42:29
•
Reply
L
Laura4
I have the same issue, it’s useles
2
•
23-02-2021 15:27:40
•
Reply
N
Nullref
same here, utterly useless app, because I want to see 5 min **after** someone has come , stolen all my packages and left that someone is at my door. ... my new favorite is now the html site is just as useless... what are we paying Google for here exactly, it isn't security that's for sure. everything was "okay" weeks ago (not worth what they charge by any stretch but it was almost useful) 
1
•
23-02-2021 16:00:00
•
Reply
G
Gragegrl
I bought my first ring door camera at Christmas and I am SO DISAPPOINTED. I have all the issues others have mentioned. I bought a brand new eero 6 wifi system so that is close to the door now. When I go to live view it takes so long to load it is useless (from my iPhone X max). Same for the echo show 5 I bought specifically to use with it. Not only is it slow to go to live view, but when I get a notification that there is an event, it says video processing. Even trying to go back over the events of the day it takes forever to load them. I pay for the cloud service. What the heck is wrong with this thing? Doorbell 3 mode.
1
•
25-02-2021 00:51:53
•
Reply
J
jmoreau
Give us more server processing or I'm not paying the fee next year!
2
•
16-04-2021 15:22:10
•
Reply