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J

JF5

No audio alert on iPads when doorbells ring
troubleshooting
cs-support
ios
We have 2 doorbells (ring 2 & ring video doorbell 2020). Setup the ring app on one of the folks' iPad. When doorbell rings, there is the notification someone is at the door, but no audio indication from the iPad. Set the ring app up on another iPad, same issue occurs. Went through this: https://support.ring.com/hc/en-us/articles/115005889863-How-to-Use-Ring-App-Alert-Tones Sounds play fine when testing or changing the ring options. Notifications all seem set correctly in the app in the iPad settings, nothing turned off to prevent audio on either of them. Volume is obviously fine since can hear the sample sounds. If we go live to the door, audio (and video) works fine. Just the app doesn't play any sounds for notification for some reason, which means they have to stare at the iPad (or the door) to figure out if someone is there.... :slight_smile: Suggestions? Thanks.

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29-05-2022 21:41:04

Responses (4)

  • T

    Tom_Ring

    Hi @JF5. Is the iPad IOS up to date, as well as the Ring app? Check to make sure that the Ring app as permissions allowed and enabled. Next, check to make sure that the iPad is not connected to a bluetooth device. I would also check the Focus settings for your iPad. Let me know if this helps.

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    31-05-2022 17:53:49

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    • U

      user48988

      I have the same issue. I've updated the Ring app and the iPad. I get notifications but no sound. I have made all the correct settings sound is turn on and volume has been adjusted. I have the same settings on iPad and iPhone. iPad will only show notifications with no sounds. Sugestions?

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      23-06-2023 16:30:59

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      • J

        Justin_Ring

        Hi @user48988. Those were excellent steps to take to address your concern. The next best step would be to reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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        26-06-2023 20:15:30

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        • I

          ITGeezer

          I had the exact same issue, message notifications but no sound. I checked my volume and it was turned up. Then I realised there is another volume setting for alerts. It’s situated in Settings - Sounds - Ringtones and alert volume - I turned that up and all worked fine

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          28-06-2023 18:57:24

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