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A

Aisling

I shared with my spouse but he cant see it
shared-users
troubleshooting
Hello, I followed everything in the tutorials to add a shared user, my spouse, to the ring doorbell. He has an account setup, i sent the invite, he accepted the invite, and i double checked everything. We did everything correctly but he does not see anything on his end at all like it never connected. We even tried removing and re-adding him and nothing changed.

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20-04-2023 23:11:47

Responses (1)

  • T

    Tom_Ring

    Hi @Aisling. If he has accepted the [Shared Users](https://support.ring.com/hc/en-us/articles/211018223-How-to-Add-Another-Person-to-Your-Ring-Account) invite correctly, he should be able to view device in his Ring app. First, check to see if he is on the correct [Location](https://support.ring.com/hc/en-us/articles/115005039983). Next, under the Shared Access menu, does it show that he has access to all devices?

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    24-04-2023 13:33:03

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