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Help Video in Camera History
ios

I keep getting the "Ring App Walkthrough Help Video" in my Camera History. If I delete the video and sign back into my account, the Video is there again. Is there a way to make it NOT come back?This seems to have started after the last app update (5.39.0) on iPhone

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07-05-2021 22:45:38

Responses (8)

  • A

    I have the exact same issues on both my iPad and iPhone apps - really annoying - called support and they said they didn’t know wether it was an intended feature or an error where the videos keep coming back once deleted - but they couldn’t switch it off

    1

    08-05-2021 14:10:35

      S

      [quote="ali2407, post:2, topic:54703"]called support and they said they didn’t know whether it was an intended feature or an error[/quote]Really!! What a stupid and asinine response from Support Staff. Perhaps they should escalate and get an answer!

      0

      11-05-2021 16:47:31

  • MF

    Same issue just started appearing today on iPhone app.![image|281x500](upload://1DLxHgVTqZILDsgUtDAR5bDr6Cs.jpeg)

    0

    08-05-2021 19:52:19

    • M

      I’ve been getting these everyday , multiple times. I keep deleting and they come back

      0

      11-05-2021 00:23:49

      • MF

        Hello Ring Support! **Care to address this!?** Still having this issue on iPhone.

        0

        11-05-2021 14:45:57

        • S

          Same issue, ridiculous!

          0

          11-05-2021 16:46:07

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