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U
Someone entered my home and Ring camera didn't catch anything
motion-detector

My ring camera doesn't catch motions properly. My son's scooter was stolen from the property within a few minutes, we cannot see who did. This was last month. There are times when my son gets home late at night and Ring doesn't show him coming. I always thought why but now it is becoming dangerous. 

Two days ago, my son sent someone to the house. The guy came in opened the door and got in. No records on Ring Camera. A lot of times, it doesn't catch movements.

My younger son left for which I received the notification but I didn't get anything when he returned. What is the use of having a doorbell camera and paying monthly subscription. 

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02-07-2026 21:46:57

Responses (1)

  • J

    Hi @user_0b448c. If your Doorbell is not capturing motion accurately, I recommend adjusting your Motion Settings. The settings I suggest reviewing are Motion Sensitivity, Motion Zones, and Smart Alerts. This Help Center page will walk you through where to find these settings and provide additional steps you can try. I hope this helps!

     

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    07-07-2026 20:45:36

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