‎Orange power light on base station

English

Help

Community Home

Ring Alarm

Browse posts, comment, and join in the discussion about Ring Alarm and Ring Alarm Pro.

R

Robh1989

Orange power light on base station

retrofit-kit

Hi iv just tried to set up a new ring alarm I was having trouble getting it connect to the Internet and couldn't get it to do anything so I pressed the reset button on the top and now the power light has gone from green to orange and it will not go off or reboot its just staying on a solid orange light can some one please advise

6453 •

0 •

1 •

12-05-2021 20:37:40

Responses (1)

T

Tom_Ring

Hi @Robh1989. It sounds like a Factory Reset was attempted, but may not have been completed. I recommend reaching out to our support team, as they will need to work with you to properly factory reset your Ring Alarm system. There is a specific procedure that has to be done, and if not done correctly, it can be problematic. We recommend not performing a factory reset unless under the guidance of a trained Ring Alarm support agent. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please go [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

1

•

13-05-2021 18:44:52

•

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Community Resources

Community Guidelines

About Ring Community

Ring Help

Most Helpful Members

View All

Privacy Licenses Terms of Service