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G

Grbaur

Door sensor gen 1 burn mark
We have had our system about 5-6 months and we have a black mark showing on one of door sensors. It is also getting larger and darker. Looks like it is a burn mark. Will someone from Ring customer support please contact me?

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29-04-2020 17:02:56

Responses (3)

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    Eagle328

    That top piece is only a magnet. The bottom piece has the battery. You can remove the cover on the bottom one to see if anything is wrong with the battery. You can also contact support here. Call Us US: +1(800) 656-1918 (24/7) US: +1(888) 981-8993 (Español - 24/7) INTL: +1(310) 929-7085 (24/7)

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    29-04-2020 17:26:34

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    • A

      arteitle

      Could it be metallic particles from somewhere (e.g. the door rubbing against the frame) sticking to the magnet?

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      30-04-2020 04:36:36

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      • L

        Lilmoo131

        Was there a reason for the burn marks? I have 2 sensors that have it as well.

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        12-11-2021 06:42:54

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