Responses (2)

C
Caitlyn_Ring
Hi @Jabaugrad. Was this lock ever set up with another Z-Wave hub? If so, I'd try manually removing it from that Z-Wave hub first before attempting to add it in the Ring app. If that still doesn't work, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. Make sure to request to speak with the Ring Alarm team specifically, since smart locks are integrated with the Ring Alarm.
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21-08-2023 23:53:03
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F

Firesprink

I came here because I accidentally removed my Kwikset 914 from my ring system and could not reconnect it. I had to perform a hard reset of the lock. Remove the lock panel from the back, remove the battery pack, press and hold the middle button and drop the battery pack back in. Continue to hold the middle button for 30 seconds until it beeps. Wait for the red light to flash two (2) times and press and release the middle button again after the second red light flash. The light will flash from red to green and beep a few times. When it stops beeping and flashing you’ll see the yellow light in the upper left corner turn on. It’s factory reset and you can now relink it to your ring. Hopes this helps the next person.

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12-10-2025 21:05:57

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C

Caitlyn_Ring

@Firesprink I'm glad you were able to get the Kwikset added back to your system. Thank you for sharing!

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13-10-2025 22:23:54