‎Cannot add a shared user

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U

user47970

Cannot add a shared user

shared-users

troubleshooting

Having much frustration trying to add my wife as a shared user for our alarm pro and doorbell camera. Stuck in an endless loop where I enter her email, she receives the invite email, clicks the link provided in the invite, and then can't seem to actually accept the invite. Phone support has no suggestions other than to try again. This seems like pretty baseline functionality but we've trying for weeks without luck.

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23-09-2023 11:57:26

Responses (2)

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Tom_Ring

Hi @user47970. Start by deleting all email invitations for Shared Users. Then, go in the Ring app and delete all invitations. Next, follow the steps listed [here](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles). Let me know if this helps.

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25-09-2023 18:21:46

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lalalala

it much be better if your wife accept the invite using the ring app. open the ring app on her phone tap three lines go to control center tap on shared user look for location (shared) tap manage and accept

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01-10-2023 15:07:49

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U

user47970

This worked! Many thanks! Even Ring phone support kept suggesting I needed to click on the link in the email first, which just wasn't working!

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05-10-2023 18:00:33

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