‎Base station doesn’t setup

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user12410

Base station doesn’t setup

cs-support

base-station

Hi! I’m trying to setup my alarm base station for the first time but when I try to pair it with the app, the led light ring doesn’t light up, the power light is amber (the Wi-Fi light is off), and nothing happens. The option “find my device” shows the message “we can’t find your base station. ![image|375x500](upload://3qbV19y5zis42DGDuoAuG9N0QGG.jpeg) What can I do?

831 •

0 •

22-05-2022 18:08:19

Responses (1)

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Caitlyn_Ring

Hi @user12410. Try plugging the Base Station into a different outlet, as well as ensuring the power cord is fully plugged in both at the outlet and on the Base Station itself. If this persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can walk you through more advanced troubleshooting steps for your Base Station. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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31-05-2022 16:33:02

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