‎App says "Please enter a valid phone number"

darangho

App says "Please enter a valid phone number"

app-settings

cs-support

While signing up the minitoring (Setting --\> Monitoring), Ring app keeps asking to enter valid phone number eventhough it is a right number. (in xxx-xxx-xxxx format). Any idea why this happens? The field only allows number (only number keypad shows up in the app and +1 is already pre-filled), so I don't know why it complains. Any idea on how to bypass this?

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23-05-2020 02:29:29

Responses (31)

darangho

Made it work through web browser, but problem still exists in Ring app.

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23-05-2020 13:55:51

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Varsuuk

Seriously? I just got this Doorbell 4 and am getting the same error when entering my actual phone number

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26-01-2022 03:24:18

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ClareV

Me too - nightmare as you can't get any further - tempted to return if they can't get this right

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02-03-2022 12:41:58

user7505

It doesn’t work on the app. Instead of repeating the same advice about the vpn, fix your app.

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26-03-2022 15:32:48

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user7744

Just bought the ring doorbell 3 and as all the people above I'm having an issue on the app adding my mobile number in, just keep saying invalid, I've tried deleting the +44 code before entering my number, not adding the 0 before my number, typing in my full number, it always takes off the first 0, it always comes up as INVALID!! I haven't even unpacked the thing yet and I'm having problems! HELP! Please sort this out!! No VPN here either.

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29-03-2022 08:18:49

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user8592

How are people getting around this? Obv my £90 door bell will need to be returned if this isn’t possible to resolve. Have you all returned your door bells??

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08-04-2022 18:50:31

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Ring Alarm

App says "Please enter a valid phone number"

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