Responses (5)

J
joelcbrand
Same problem started on October 29, 2020. Did a reset and still no sound.
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31-10-2020 16:22:44
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Z

Zeb1

And mine had done this also today. Its only been installed literally a few months so not exactly old.

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01-11-2020 08:07:20

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T

Tom_Ring

Hi neighbors. If your Keypad is not sounding correctly, please reach out to our support team for further assistance. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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02-11-2020 19:55:03

J
joelcbrand
Definately a hardware issue. When arming or in test mode with my Gen 1 keypad if I tap on the case it makes some intermitent sounds. Either wiring or speaker went bad a couple months ago. They must have had a batch of keypads that were manufactured poorly, and they go bad after a year or two.
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25-11-2020 05:02:11
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D
DarylHoward
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29-01-2021 15:04:37
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J
Jayaz
I have same issue, tried to handle via chat, they refuse to do so. They state I can only call for troubleshooting issues, I have no vocal cords, I am unable to speak, but they say this is only option for me. I am ready to send my whole system back.
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26-09-2021 18:35:20
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