Responses (3)

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Caitlyn_Ring

Hi @Renjithg. Give the following troubleshooting steps a try to see if you can get the Ring Chime up and running in the Ring App: - Test a different power outlet with another device to ensure it works, and then plug the Chime into that outlet. - Reset the Chime by holding down the reset button on the side for at least 15 seconds. - Attempt to set the Chime back up in the Ring App after this with the steps under Set Up a Device. Once the Chime is set up in the Ring App, you can find steps on how to link it to your Ring Doorbell or Camera in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360034840052-How-to-Link-your-Ring-Devices-to-a-Chime-or-Chime-Pro-1st-generation-). I hope this helps! :)

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28-03-2022 18:20:05

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R

Renjithg

Thanks , tried all troubleshooting steps and didnt work as Chime unit itself got damaged and needs to procure a new device

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30-10-2022 10:15:26

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Tom_Ring

Hi @Renjithg. If your Ring Chime has been physically damaged and is inoperable, try reaching out to our support team to see what options you qualify for. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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31-10-2022 15:59:46

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user8377
I, too, have this issue. And none of the advice works - unfortunately you have left out the fourth step when the 15s reset doesn't work. It's a Chime (1st Gen) and has no pulsing blue light. I have never really used it since I bought it - it's been powered off. I have tried three different power outlets. I have held the reset button for more than 15s. Never see a pulsing blue light. It does seem to be doing something though - I tell the app that I can see the light (even when I can't) and it asks me to join the Chime network. As usual, my iPhone tells me it's unable to join the network. I have tried disconnecting from my WiFi network on the phone, switching WiFi off/on on my phone, and still it won't connect to the Chime, nor does the Chime flash its light. /Brett
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06-04-2022 11:36:17
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O
olenap
Hello! Were you able to make settings?
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06-04-2022 13:54:06
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