Responses (2)

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ringfan1

Website says the following but there is no link to the product to order and nothing in the accessories section: "A separate Video Doorbell 1 adapter plate accessory is available now to make the Video Doorbell 3 backwards compatible with your Video Doorbell 1 mounting holes, so new drilling is not required. You can find this in the Spare Parts kit here." Can anyone advise how to order this? Called customer service but adviser had no clue about the product or how to order unfortunately. Thanks in advance.

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07-05-2020 12:17:29

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ringfan1

I should also have said that I'm in the UK. I can see the relevant spare parts kit is available in the US online store but doesn't appear to be in the UK store and I can't order from the US store...

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07-05-2020 13:04:47

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ringfan1

The item is now showing in the UK store but says "unavailable" to buy so I assume it will be available to purchase soon. Any estimate of when would be appreciated. Will hold off on buying the two video doorbell 3 pros that I need until then as no point in buying if I can't install without drilling new holes.

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07-05-2020 13:14:34

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leeroyster

I notice you've not had any response to this at all, and as I've just asked the same question in the forum, I'm not confident I'll be buying one any time soon....

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02-06-2020 09:45:18

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leeroyster
Good Morning Really want to buy the doorbell 3 plus today, but I couldn't get a definitive answer from the support guys on the phone... Does the doorbell 3 plus come included with a mounting plate that will allow me to mount it over an existing doorbell 1 plate? If not, are the drilled holes in the same position, or will I need to re-drill? I notice the accessory kit [here](https://en-uk.ring.com/products/spare-parts-for-video-doorbell-3) is unavailable, and I don't want 6 holes in the same place on the brickwork. Thanks for any help, Lee
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02-06-2020 09:31:16
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