Solar panel not working??

Question

I got a solar panel for my 2nd generation ring...im not sure what is going on, but my ring was at 14% ..why isn't my solar Panel working?

Justin_Ring · Answer

Hi @user_cf9dcd. Try the steps mentioned in this Help Center article for your concern. https://ring.com/support/articles/s8kul/troubleshooting-solar-charger-and-solar-panel. If you have tried these steps and are still having the same concern, give our support team a call for further assistance. https://ring.com/support/contact-us/call?hasLangChanged=true

user_995f86 · Answer

I have a similar problem. Purchased 3 panels for my cameras, all connected but one is not charging. on the others the connected message is green but not on  the the one that is not working. Battery is at 67%/

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Solar panel not working??

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