Ring Accessories
Browse posts, comment, and join in the discussion about Ring Chime, Chime Pro, and more.
T
Ring app doesn't recognize recognize QR code or pin. Can't find sensor
installation
troubleshooting
I just bought two new ring door sensors. When I use the app to scan the QR code it responds, That Code Doesn't Look Right. I go on to the next step and add the pin number. The system then scans forever and never finds the sensor. This happens on both sensors. This has never happened before. The same thing happens both on an Android and Apple phone, so it's not an OS issue. Tried updating the app. No luck.
??? Send them back?
31 •
2 •
0 •
15-03-2026 16:33:11
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @The_Lelands. Are these the new Sidewalk compatible devices, or the previous generation Z-Wave contact sensors that connect to your Alarm Base Station? Try using your iPhone camera, pointing it at the QR code, and you'll see a prompt to open the Ring app. Tapping that should direct you right into the setup flow. If this is a Z-Wave Sensor, you'll need to tap Z-Wave sensor under other options. Let me know how this goes.
0
16-03-2026 19:16:39
•