‎My Ring Chime 2nd gen disconnects

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Keta

My Ring Chime 2nd gen disconnects

wifi

troubleshooting

chime

I have issues with my Ring Chime 2nd gen, that it disconnects after a while and can't reconnect. First I thought it was my Arlo bridge WiFi that interfered with my router WiFi since it puts it self on the same channel. But after testing with Arlo turned off it still lost connection. The chime is very close to the router and after reinstalling it it lies around 40 RSSI but after a while it reports as offline and had 60 RSSI. I have a router mesh setup, could that be the cause of the issue? That the chime somehow gets interfered since the nodes are on the same channel? The Ring doorbell I have works flawless, so I really believe that there is an issue with the chime. Also it worked great about the first year of usage. It's like the last 6 or so months that it has had this issue. Though during that time I've switched from Google Wifi to an Asus mesh product. Could it be that Asus and Ring doesn't like each other? Does anyone have any idea of what it could be? Thanks, Kristoffer

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11-10-2021 16:32:11

Responses (4)

Keta

Thanks a lot for the answer. I'll have some testing to do. It could have something to do with node switching or which frequency band it is on. I'll check if it is possible to lock the device to a specific node and restrict it to 2.4 GHz. I didn't think the Chime could connect through 5 GHz. I don't have the Pro so there is no extender on it. Also, it worked well from another place in the house where there could be more interference but that was when I used Google WiFi.

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13-10-2021 11:28:58

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Keta

I couldn't see the Ring Chime (2nd gen) in my router, could it be that it connects to the doorbell and not through the WiFi even if the setup and information makes you believe it does? Anyway, I could not restrict the doorbell to 2.4 GHz frequency but I could lock it to a specific node in my mesh. I also gave it a static IP. So far, about 16 hours, it hasn't disconnected. I continue hoping that this solved the issue. Thanks

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14-10-2021 11:38:11

Keta

I still have problems with it loosing connection. I can see it in my router and there it is still connected, so why is it that it doesn't work and that the Ring app says it isn't connected? It works for an hour or so after removing it from the socket and putting it back again. It never disconnects from the router, according to the router it is connected. Is there a defect with the product, software or Wifi chip in the device? It is also strange that it is recognized by the router as a Canon photo printer. ![image|665x499](upload://keOhhoNtqT92MC9EBL6ErNgvqQu.png)

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10-11-2021 15:26:52

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user74398

Absolutely useless bit of kit, keeps disconnecting all the time whole ring system will go in the bin. Followed all the advice deleted re-installed this is 2nd one first one was returned for exactly the same reason. Worked fine for a couple of weeks shouldn’t have to be a wi-fi expert to connect a bloody doorbell

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15-01-2024 20:01:00

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Justin_Ring

Hi @user74398. We also have this Help Center page with other steps you can try for a Ring device that keeps disconnecting from WiFi. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.

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16-01-2024 18:44:04

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