‎Chime - short flash then nothing

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U

unkDB

Chime - short flash then nothing

cs-support

chime

My Chime gen 1 has been working fine for seveal years, but I recently notice the blue light was not displaying. When I further investigated, it wasn't showing up on my dashboard. I unplugged it, left it for several hours, and when I plugged it in it would do ONE green flash and then nothing else. After tawling this community I tried a reset by holding in the button on the right for about 30 seconds. I now get ONE amber flash but nothing else. Is it now a brick?

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06-08-2023 14:27:11

Responses (3)

J

Justin_Ring

Hi @unkDB. If a factory reset did not work to fix your concern with your Chime, the next best step is to contact our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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07-08-2023 18:25:02

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U

unkDB

Spoke with support. Concluded that it is indeed a brick. Replaced at no cost. Very happy with the service I received.

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09-08-2023 17:25:50

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J

Justin_Ring

@unkDB. I am glad to hear our support team was able to help you with your concern!

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10-08-2023 16:26:17

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