Subscription problems
I’m having problems trying to sign up for the protect plan. When I click on the protect plan option on the website I just get a message, Oops something went wrong there. If I go onto account management to add a payment method I can’t do anything there either. Under payment method it just says, Sorry. Something has gone wrong. Please try again.
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01-05-2023 08:36:33
Responses (1)
- U
I have tried two different browsers, on my computer and two phones. I have tried a cognito window in Chrome. I have signed out and back in many times. Every attempt only results in opening up my dashboard. This is such a stupid problem to have, when your business model is based on subscription; yet people are stuck in a pointless loop when they try to subscribe.
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16-08-2025 22:26:06
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Justin_Ring
Hi @user43945. Try using a different web browser when trying to subscribe to a Ring Protect Plan on Ring.com. If that doesn't help, try using a different computer, phone, or tablet to go to Ring.com and subscribe. You also want to make sure you do not have a VPN active on the device you are using to subscribe. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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02-05-2023 17:35:37
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