Responses (3)

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Caitlyn_Ring

Accepted Solution

Hi @user_68f241. Any posts made to the Neighbors app must meet the Neighbors by Ring Community Guidelines. If your post does not meet these guidelines, it may be denied or removed, and you will receive an automatic email about it. You can reply to that email to ask for further clarification on why your post was denied or removed.

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09-03-2026 16:10:23

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user_68f241

I asked for a reason and got not response other than another copy of the form letter.

So looking at the guidelines under the section "Permitted types of Reported Actions on Neighbors" you see the following

• Unauthorized handling of personal property
  • Physically touching personal property that is inappropriate for strangers to touch
    • Use of force or tools to open or dislodge property or attempt to do so
    • Touching, moving, opening personal property like packages, car doors, bikes, equipment, windows, or main house doors without permission

See the section that says"... main house door without permission"

You clearly are not following your own guidelines. The ring employees reviewing the posts really need to get their act together and follow the guidelines and when rejecting a post and at a minimum state exactly why a post is being rejected instead of keep sending the same content free form letter that says it violates community guidlines (and you have no idea which one it is).

Luckily I posted the same info to a police supported neighborhood watch mail group and found out the same person had entered another house in the neighborhood where the front door was left unlocked by accident. When the person heard my neighbor go to the door, he left the premise and stood outside the door like he just arrived.  When my neighbor reviewed her front door video (not ring by the way) after getting my email, she saw the person actually enter the property. Obviously she was quite upset and sent me a nice thank you note. Reporting these kind of situations to your neighbors are a great reminder  to be safety vigilant and make sure their front door is locked (which ring should encourage as a "safety" product).

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12-03-2026 19:20:45

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user_7f883d
I just posted about some hoodlums, possibly stealing my package as well and It was denied in less than a second by "a member of the team." It's absurd. Ring is just like every other selfish business passing us off to some AI. Shame on you ring doorbell In the audacity to charge yearly subscription fees when you just let AI Make bad decisions for your company all day. But ring, You did all you could... Thanks for nothing
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17-03-2026 12:27:52
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user_235dfb
All my post are getting denied and all it is, is local questions. This is irritating 
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18-03-2026 22:36:11
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