Without warning RING payment on account lapsed after having a chat with a rep. told me I was all set. I was paying autopay on credit card for solo and multi, so we fixed it, so I was just paying the multi plan, so I thought. Then my subscription just ended without notice and all videos lost, over a year of videos of my dogs (some who have now passed). Gone! and they are not retrievable. This was RINGS error not mine nor my banks of which I had the autopay. Thanks RING! :(  save your videos people, before RING just up and deletes them without any notice. Sometimes the cameras are not just for security, sometimes just to watch your pets, save some memories