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Live view not working over cellular data
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wireless-security-cameras
Hi, I have recently changed phones (Samsung S10 to S21) and since the change i can no longer open the live view feature on any of my Ring devices. Everything works 100% as it should when i am connected to WIFI, so i know that my connections in the house are ok. i have also checked my signal strength on the cellular data and it is more than ok. I have uninstalled and re-downloaded the app, i have tried as many settings as i can find in the ring app and in the phone settings and still arent having any luck. I know/hope that this is going to be a simple setting adjustment, i just dont know which one it is! any help would be very much appriciated. Thanks in advance, Andy

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08-04-2021 15:43:00

Responses (1)

  • C
    Hi @AndyBGSi. If the Live View is working fine on wifi and you're only experiencing this concern when you're using cellular data, you might need to adjust a setting in your phone's settings regarding the cellular data. I would also recommend contacting your cell phone provider as they can make sure that your cellular data plan isn't blocking access to any specific apps or features.

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    08-04-2021 18:16:30

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