Responses (5)

C
Caitlyn_Ring
Accepted Solution
For assistance with obtaining a VAT invoice, or for any questions regarding your VAT invoice, please reach out to our support team directly. You can send a message @Ring on Facebook, X, or Instagram, or call one of the numbers here.
0
•
20-01-2026 14:40:34
•
Reply
H
H4U
I'm having the same problem. I didn't pay for the plan yet but the support insists it is not possible to have a vat number in the invoice
1
•
16-09-2022 12:26:57
•
Reply
M

Manuelino

I'm having the same problem as you. I tried customer support trought chat with no avail. After 1h on the phone they undestood the problem, extended my trial and promised to look after this in the next days so they could comply with the European Laws (having their address, their VAT ID and my company VAT ID visible in the invoice) before I commit to a payment. Let's see how it goes.

1

•

13-02-2023 14:01:31

•

Reply

U

user73350

Did they add a vat number?
I was planning on upgrading my subscription but not without a vallid invoice

0

•

04-01-2024 11:05:35

U

user_ef7177

Same here, how they cant still handle this?

1

•

06-08-2024 09:42:22

•

Reply

U

user73350

Hi, is this solved? I need an invoice too

0

•

05-01-2025 20:10:16

J

Justin_Ring

Hi @user73350. Give our support team a call for further assistance with your concern.

0

•

06-01-2025 21:11:54

U
user_091581
I would like to raise a situation that I consider concerning from a tax compliance and good-practice perspective.
Ring.com (Amazon), a company headquartered in Santa Monica, United States, is issuing invoices to Spanish companies including 21% Spanish VAT, which, according to EU VAT regulations, is not correct for B2B transactions with non-EU suppliers, where the reverse charge mechanism should apply.
What is particularly striking is that:
• The invoice is not automatically available in the customer panel and must be explicitly requested from support.

• The invoice is issued with U.S. company details, yet still includes 21% Spanish VAT.

• There is no reference to the reverse charge mechanism or to the applicable regulation.
From a legal and accounting standpoint, this is incorrect and potentially unlawful, as a company not established in the EU should not be charging Spanish VAT in this way. If applicable, the tax must be self-assessed by the recipient in Spain.
It is difficult to understand how a company of this size and technological maturity can have a billing process with this level of friction and such evident tax errors.
I would like to know whether other users are experiencing the same situation and if anyone has managed to obtain properly corrected invoices.
These practices should be reviewed as soon as possible by the provider, as they create legal uncertainty, accounting issues, and a clear loss of trust.
0
•
19-01-2026 12:34:53
•
Reply