Alexa.... Show front door.... or maybe not...
Hi All, so I have had Alexa and my ring cameras (Gen 1 and as of a onth ago Gen 2) for about 2 years now. All were working beautifully. But if I now ask Alexa to show my front door, or back door for that matter, she nowadays errors out.
I check my app, and it loads fine, so I thought maybe its an Alexa problem, turns out it might not be.
So I logged on tonight to the laptop, the ring site, and asked it to show me my live views on the cameras.
in my app it shows that a live view was attempted, but on the website, it shows "erm.... nope" - Activating live view.... "there was an issue while starting Live View. Click the Reconnect Button to try again" Which is also the same error that Alexa reports.
As such I am guessing there is a problem either with my Ring account, or the service that is causing the issues.
I was wondering if anyone else has had the same issues or similar?
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16-05-2026 20:18:01
Responses (2)
Hi Caitlin, I have already tried to unlearn and relearn the skill, and it was not successful. The app tends to work, but the Ring website does not. For example, I loaded the ring devices on the ring website, it came up with the error starting live view, but when I opened the device on the app, it showed "live view" as if I had been actively viewing it.
@Semaj-Nameerf To clarify, were you able to activate the Live View from the Ring app on your phone or tablet? I just want to ensure I'm understanding properly, as you stated the Ring app showed "live view" as if you were actively viewing it. You're welcome to share a screenshot of what you're seeing on your end if that would be easier.
Hi Caitlin,
Bear with me on this.
I have since disconnected Alexa directly from the Ring app, then removed the devices from the Alexa app and left them overnight. I reconnected this morning by opening the Ring app and linking Ring to Alexa instead (hoping it may make a difference).
So I asked Alexa to show me my back door
I then opened my Ring app, and you can see that the server initiated a Live View
I then opened the Ring website and tried to initiate a live view from the Ring website:
I then opened the Ring app, and you can see that another Live View was initiated on the server:
I then opened live view from the Ring app, and for the first time, via the Ring app directly - the app loaded Live View.
So now, when I open my Ring App, from this morning, I have three Live View events.
1) - Alexa, which failed to load, but was recorded on the server and plays back on the Ring app.
2) - Ring website, which failed to load, but was recorded on the server and plays back on the Ring app.
3) - Ring App live view, which loaded successfully.
I am not sure if they are related, but it seems peculiar that my Alexa fails, and so does the website stream consistently, and the only function that works accurately is the ring app.
@Semaj-Nameerf Thank you for including screenshots of what you're seeing. Given that the Live View loads successfully in the Ring app, and you can watch the video playback from the Alexa and Ring.com Live Views, this does not appear to be a Ring device or connectivity issue.
Try resetting the Alexa device and ensuring the firmware is fully updated. As for Ring.com, try using a different web browser with no browser extensions or VPNs running. If this issue still persists, the next step would be to contact our support team to investigate further. You can get in touch by sending a private message @Ring on Facebook, X, or Instagram.
Caitlyn_Ring
Hi @Semaj-Nameerf. First, I would suggest unlearning and relearning the Ring skill in the Alexa app. This is a good troubleshooting step to try for any Alexa-related issues. To confirm, does Live View load successfully in the Ring app? Is your phone connected to wifi or mobile data?
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18-05-2026 17:34:16
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