Hi everyone,

I received a second-hand Ring Video Doorbell 2 with a removable battery. The battery is fully charged.

The problem is that the Doorbell only shows a solid blue ring that repeatedly turns on and off. It never changes to the white setup light, so I cannot set it up in the Ring app.

I have already tried:

• Fully charging the battery
• Removing and reinserting the battery
• Performing a factory reset by holding the setup button for 20+ seconds
• Waiting several minutes after the reset

The previous owner has also confirmed that the doorbell has been removed from their Ring account and is no longer registered in their system.

Despite all of this, the blue ring keeps turning on and off and the device never enters setup mode.

Has anyone experienced this issue with a Ring Video Doorbell 2? Is there anything else I can try, or does this indicate a hardware/firmware problem?

Thanks in advance!