Hello. I added a new ring 2 doorbell and deleted my old one. The ring protect plan did not transfer to the new one. Any ideas how to fix this?

'Once the old plan is cancelled, you will receive a prorated refund amount based on the amount of time used.' Shouldn't that be be a refund of the remaining time NOT used?

I've just been told that the annual subscription I had with my 4 month old Ring Doorbell 4 can not be transferred to a new Ring Doorbell 4. The old doorbell has been diagnosed as faulty by Ring Technical Support and they've sent me a replacement. Technical support said the Ring Protect + subscription can be transferred to the replacement device, but customer services have told me I need to cancel my old annual subscription (for which I'll be refunded pro-rata) and subscribe to a new annual subscription. This does not seem fair - I am being forced to either sign up to another full year or pay a premium for taking a monthly subscription. This seems to contravene my consumer rights - I'm waiting for a manager to call me back.. Come on Ring, get this sorted without entering into a legal battle!

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Missing parts

U

user_085202

Missing parts

floodlight-cam

wireless-security-cameras

Purchased spotlight floodlight wired cam via amazon only to find fitting kit and instructions missing

5 •

2 •

0 •

24-07-2026 18:07:02

Responses (1)

T

Tom_Ring

Hi @user_085202. Feel free to send us a private message on Facebook, Instagram or X @Ring for more support with this. Alternatively, return the device on Amazon and order another one.

0

•

27-07-2026 14:51:06

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