Make the keypad passcode simpler
IMPORTANT FEEDBACK on the keypad and passcode. My house is used by airbnb guests and they are always having trouble. There are ways to make things simpler.TO DISARM: once passcode is entered, the user should not need to press another button, like "stay". This just adds an extra step and confusion. Just like a keypad door lock, once the passcode is typed, the door unlocks.TO ARM: a passcode should not be needed to arm a system -- this is where you should either hold the STAY or AWAY button to arm -- simple and user-friendly. And allows someone to lock up a house without giving them a code. Again, just like a keypad door lock, there is a single button that will lock the door -- no code needed.Label the STAY and AWAY buttons with words not icons. Many people use Ring for AIRBNB and trying to describe directions with icons instead of words is difficult. Personally, I have put sticker labels on the buttons to make it easier to understand for anyone reading instructions.
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19-08-2025 16:35:06
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