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U
Lost Authenticator in my old account
troubleshooting
wireless-security-cameras

I haven't used my Ring Camera and account since 2023, and am trying to log on to start using it again. 

But back in 2022-2023 there must hav been set up an authenticator code, which I cannot figure out where I will get. 

I use Microsoft Auth. but there is nothing there connectec to Ring. I probably removed that part as I didn't use it for years. 

Now I'm locked out as I can't recieve my auth.code anywhere. 

Any suggestions on how to start over again? 

(I have created a new account where I have sent a request to take over this camera from my old account, but it says I have to wait 15 days if there are no reaction from my old account, to have it transferred to my new account automatically. I hope to make it sooner than 15 days)

Thanks for any advice.

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2

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13-07-2026 05:17:09

Responses (1)

  • J

    Hi @user_20a141. This Help Center article will provide you with alternate ways of verifying your account to log in. I hope this helps. 

    0

    14-07-2026 15:49:05

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