Feature Request Board

Browse posts, comment and give us recommendations for improvement about features on Ring.com and in the Ring app.

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Download all videos option to comply with California Data Privacy Laws.
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Thanks to California Data Privacy Laws, I can go to any online provider and request ALL of my data from them within a couple clicks.  I've done it for Facebook, Google, Hotmail, Verizon, etc.  I went to Ring the other day and requested all my data.  A couple days later, I got an email saying it was ready.  It was less than a MB.  It didn't have a single video.  Videos are data that Amazon/Ring collects about me- indeed, I believe they even analyze these videos to provide targeted advertising.  The only other way to download video is it will allow me to select the top 150, then download.  And then after that, it makes me download them individually.  This only goes back about 3 or 4 days, I want to download all 6 months of my video.  Indeed, this has been requested before:

https://community-ring.sprinklr.com/conversations/feature-request-board/download-multiple-videos/658015f351f6e6fe78985c02 

5 years ago!  And lots of people want that option.  But I don't see this as a feature request so much as legal compliance.  I shouldn't have to manually download each of 9,XXXXXXXXXX videos (or even, 150 at a time).  I should be able to request all of my data, including videos, per what I believe is California law.  I get that this might be resource intense- but you guys have AWS, pretty much the top system in the world.  And it's not like everyone, or even a majority, of people are going to want or need all 6 months of video- they probably don't even have the space for all of that.  I do.  And I need it.  And I believe it's required per California law.  And it's highly requested feature regardless- show us you care about customer satisfaction, and legal compliance.  

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01-11-2025 02:42:21

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